Junior Customer Implementation (Internship)

YOOBIC is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our New York office. 

Our department is a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals. As an implementation team, our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch.

We are looking for someone who is highly collaborative, loves innovation, and who has the ability to support our project managers and consultants in implementing, customizing and deploying the solution with our clients from different industries (from the fashion industry to groceries to pharmaceutical).

Are you ready to kickstart your career with hands-on experience in client, project, and change management?

We're offering a paid 12-month internship where you'll have the chance to make a real impact. As a trusted member of our team, you'll take on client-facing responsibilities, lead client meetings, and contribute directly to meaningful projects.

Join our dynamic Manhattan-based team and collaborate with colleagues from our multicultural offices in London, Paris, and across Europe and APAC. 

This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful.

What you’ll do

• Work as junior project consultant on simultaneous implementation projects as part of YOOBIC Customer Implementation team
• Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
• Understand clients’ needs and advise on configuration solutions in a consultative approach
• Participate actively to solution-building and change management workshops with clients’ project team
• Lead parts or totality of client meetings (functional specifications, demonstrations, trainings on the solution)
• Take a proactive approach to client issue resolution
• Lead trainings for key client users on the solution (administrators, managers, end-users) 

We’d love to hear from you if you have…

• Advanced knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
• Intellectual curiosity, interest in start-ups and new technologies
• An ability to grasp new concepts quickly and then able to explain them with ease
• Proactivity and eagerness to solve problems
• Developed written and verbal communication skills
• Strong organisational skills and attention to details
• You have a thirst to learn and develop your skills, and take feedback well
• Ability to adapt and to work within an international environment
• Strong analytical skills
• Ideally, you have a technical and/or analytical education (ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Fluent in English 

What we offer ...

US

• 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
• Medical cover and EAP (Employee Assistance Program)
• Company covered Life insurance coverage
• Company covered long term disability coverage
• An amazing 401k contribution - We contribute even if you don’t!
• ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)
• Free online HIIT sessions + gym discounts

• Regular training and coaching to make you even better in your role too

YOOBIC is an all-in-one digital workplace for frontline teams in retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 300+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Logitech, Peloton, Lidl, Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

YOOBIC is well positioned following a successful Series C fundraising round of $50m in Autumn 2021. Investors include the highly respected venture capital firms Highland Europe, Felix Capital and Insight Partners, and YOOBIC achieved 30% growth in 2022 and operational profitability.

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.