Customer Implementation Consultant - EMEA market

YOOBIC is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our London office.

Our department is a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals. As an implementation team, our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch.

We are looking for someone who is highly collaborative, loves innovation, and who has the ability to effectively lead the implementation and deployment of a digital solution with our clients from different industries (from the fashion industry to groceries to pharmaceutical).

You will get to act as a project manager, a business consultant, a configuration expert - you name it!

• As project managers, we plan, execute, control and close the implementation of the solution.
• As business consultants, we map and understand the client's business organisation, pain points and current processes to guide them in their change plan and deployment of the YOOBIC platform.
• As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution.

This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful.

What you’ll do

• Manage projects and own the overall implementation process in collaboration with your dedicated clients
• Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
• Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
• Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction
• Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders
• Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
• Occasionally lead trainings for key client users on the solution (administrators, execs)

We’d love to hear from you if you have…

• Demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting (7+ years)
• Expert knowledge of the Microsoft Office suite (especially Excel, Power Point, Word)
• A passion for start-ups, entrepreneurship, digital and new technologies
• An ability to grasp new concepts quickly and then able to explain them with ease
• Proactivity and eagerness to solve problems
• Excellent written and verbal communication skills
• Strong organisational skills and attention to details
• You have a thirst to learn and develop your skills, and take feedback well
• Ability to adapt and to work within an international environment
• Ability to communicate complex ideas to any audience, ranging from teammates to business executives
• A proactive desire to build new relationships and work collaboratively internally and externally
• Either Native or bilingual in English. Any additional language is appreciated, especially Italian, Spanish, French, German

What we offer...

• 33 days annual leave (including bank holidays)
• Scottish Widow Pension scheme
• Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
• Simplyhealth cash plan (includes dental and vision coverage)
• Healthy Mind EAP
• Short Term and Long Term disability coverage
• Life Assurance
• Critical Illness coverage
• Enhanced parental leave
• Team events including weekly breakfast, gourmet lunches and lots of social events
• Weekly free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.