Who we are…

YOOBIC is an all-in-one digital workplace for frontline teams in retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. Headquartered in London with offices in Paris, New York, Milan and Tel Aviv, YOOBIC has grown quickly and doubled revenue year on year since its creation in 2014 with close to 200 employees worldwide.

We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!

What we need…

We are looking for a motivated and dynamic Customer Support Specialist, to join our Customer Experience team.

As a Customer Support Specialist, you will work directly with our customers to answer their questions and provide support. You will be one of the pillars of our customer happiness, and will work in close collaboration with our Customer Success, Customer Implementation, Product and QA teams.

If customer care drives you, and you are passionate about the tech industry, this challenge is for you!

What you'll do…

• Help our customers using our solutions and all our features

• Reception, qualification, and resolution of inbound tickets

• Identify reproduce and report bugs to our product and development team

• Communicate and update our customers regularly .

• Use our customer’s feedback to suggest improvements to make our apps greater

• Work to achieve the best Customer Satisfaction and be Customer Focus.

• Contribute to our Help Center and internal tools
  
  
  

What you have...

• Experience in Customer Support

• And/or you love customer relationships and are a real problem solver who wants to start a new challenge

• Passionate about start-ups, digital and new technologies

• Excellent oral and written communication skills (written and oral)

• Good interpersonal and organisational skills

• Ability to work in teams or individually as and when required

• Fluent in English and French (Any other language is a plus)
  
  
  

Extra dose of awesome if...

• speak any additional languages
  
  
  

What we offer...

• 25 days holidays (plus RTT – subject to eligibility)

• Mutuelle coverage for you and your family (optional)

• Team events including weekly lunches and lots of social events

• Free online HIIT sessions

• Regular training and coaching to make you even better in your role

YOOBIC is an all-in-one digital workplace for frontline teams in retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 300+ companies around the world including Boots, BurgerFi, Lancôme, Lacoste, Logitech, Peloton, Lidl, Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience.

YOOBIC is well positioned following a successful Series C fundraising round of $50m in Autumn 2021. Investors include the highly respected venture capital firms Highland Europe, Felix Capital and Insight Partners, and YOOBIC achieved 30% growth in 2022 and operational profitability.

To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn.

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.